This Privacy Policy explains how BrandingX ("we", "us", "our") collects, uses and protects information you provide when you visit brandingx.co.uk or engage with our services. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
BrandingX is a branding and digital marketing agency operating in the United Kingdom. We are the data controller for any personal data you provide to us via this website or in the course of working with us. You can reach us at hi@brandingx.co.uk for any privacy-related queries.
2. Data We Collect
Information You Provide to Us
When you contact us, request a quote, subscribe to communications or engage our services, we may collect your name, email address, phone number, business name, project details and any other information you choose to share.
Information Collected Automatically
When you visit our website we may automatically collect technical information including your IP address, browser type, device type, pages visited, time spent on pages and referral source. This data helps us understand how visitors use our site and improve their experience.
3. How We Use Your Data
We use the personal data you provide to respond to enquiries, deliver services you have engaged us for, send you proposals or invoices, communicate about your project, and provide ongoing support. We may also use aggregated technical data to improve our website and analyse usage patterns.
4. Legal Basis for Processing
We process personal data on the basis of your consent (when you submit our contact form), legitimate interests (when responding to enquiries or running our business), contractual necessity (when delivering services we have agreed to provide) and legal obligation (where required by law).
5. Data Sharing
We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business (such as hosting providers, email platforms and payment processors), all of whom are required to handle your data in line with this policy and applicable law. We may also disclose information if required by law, court order or regulatory authority.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Client project data is retained for the duration of our engagement plus a reasonable period afterwards for legal, accounting and reference purposes.
7. Your Rights
Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), object to certain types of processing, request data portability and withdraw consent at any time. To exercise any of these rights, contact us at hi@brandingx.co.uk.
8. Cookies
This website uses essential cookies required for basic functionality, plus optional analytics cookies to help us understand how the site is used. You can control cookie preferences through your browser settings. Disabling cookies may affect some site features.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies separately.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), secure hosting, restricted access controls and regular security reviews. No system is 100 percent secure, but we take reasonable steps to safeguard the information you entrust to us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. Material changes will be communicated via the website. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hi@brandingx.co.uk or via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.